Shipping policy

Shipping Policy

MartinMax is a cross-border online store. Orders are generally sourced from suppliers in China, consolidated when appropriate, and shipped through international logistics partners such as 4PX.

Order processing normally takes 3–7 business days. This includes supplier confirmation, domestic transport to the consolidation facility, inspection, consolidation, and export preparation. Processing can take longer during holidays, product shortages, or customs checks.

Estimated international transit time to Canada is generally 7–20 business days after dispatch. The estimate shown at checkout and in your confirmation is not a guaranteed delivery date. Remote destinations and customs processing may require additional time.

A tracking number will be emailed when the international parcel is dispatched. Tracking may take 2–5 business days to show its first carrier scan. Orders containing products from different suppliers may arrive in separate packages, and each package may have its own tracking number.

Customers must provide a complete and accurate delivery address, postal code, phone number, and email address. Contact sales@martin-max.com immediately if you notice an error. Address changes cannot be guaranteed after procurement or dispatch begins. Re-shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Unless checkout expressly states that duties and import taxes are prepaid, the recipient is responsible for any customs duty, tax, brokerage, or import fee charged by the destination country. Refusal to pay import charges may result in return, abandonment, or disposal of the parcel, and related costs may be deducted from any eligible refund.

Delivery can be delayed by customs, carriers, weather, public holidays, security inspections, or other events outside our control. If tracking has not updated for 10 business days or a parcel appears lost, contact sales@martin-max.com with your order number so that we can investigate with the carrier.

For damaged, missing, or incorrect items, follow the instructions in our Return and Refund Policy and keep the product, packaging, and shipping label for review.

Minimum Order and Free Shipping

Cross-border orders shipping to Canada require a merchandise subtotal of at least CAD $49 after discounts and before taxes. Eligible orders receive free tracked standard shipping. Orders below CAD $49 cannot be dispatched through our cross-border network; checkout will ask the customer to add more items. Customs duties and import taxes, when applicable, are separate from shipping charges.