Refund policy

Return and Refund Policy

We accept return requests made within 30 days after your order is delivered. To start a return, contact us at sales@martin-max.com with your order number and reason for return. Do not send products back before receiving return instructions.

To be eligible, the item must be unused, unworn, in its original condition and packaging, with all accessories and labels included. Proof of purchase is required. Returns should be sent only after authorization to: MartinMax, 1 Market Square, Unit 205, Saint John, New Brunswick E2L 4Z6, Canada.

For change-of-mind returns, the customer is responsible for return shipping and any related customs charges. Original shipping charges are non-refundable. We recommend using a tracked return service.

Please inspect your order when it arrives. If an item is damaged, defective, missing, or different from what you ordered, contact us promptly with clear photos of the item, packaging, and shipping label. When the issue is confirmed, we will provide an appropriate replacement, refund, or other remedy at our cost.

We cannot accept returns for personalized or custom-made goods, personal-care or hygiene products after opening, hazardous materials, liquids, batteries where return transport is restricted, gift cards, clearance or final-sale items, or products damaged through misuse. Your statutory consumer rights are not affected.

Cancellation requests must be sent as soon as possible. We will try to cancel orders that have not entered supplier processing, but cancellation or address changes cannot be guaranteed after procurement or dispatch has begun.

Once a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time. If more than 15 business days have passed after approval, contact sales@martin-max.com.